INFORMATION QUESTIONS

Frequently Asked Questions (FAQs)

1. How long will it take to receive my order?

We typically process orders within 1–3 business days. For physical products, delivery usually takes up to 30 days depending on your location. You’ll receive tracking information once your order ships, so you can follow the journey of your blessing with peace of mind.

2. Do you accept returns?

Yes, we offer a 7-day return policy for unused items in their original packaging (excluding custom-made items and certain blessing or bundled products). Please contact our support team to initiate a return.

3. What if my item arrives damaged or defective?

We're truly sorry for the inconvenience 🙏. Please contact us within 48 hours of receiving your item, along with clear photos of the issue. We’ll do our best to arrange a replacement, refund, or return as soon as possible.

4. Can I modify or cancel my order?

As long as your order hasn’t been shipped, we’re happy to help you modify or cancel it. Please reach out to us via the [Contact Us] page as soon as possible.

5. What payment methods do you accept?

We accept a variety of secure payment options including credit cards and PayPal. The checkout process is safe and straightforward.

6. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times and costs vary based on your location, and you can view all details at checkout.

7. Will I receive a tracking number?

Absolutely. Once your order has been shipped, you’ll receive a tracking number via email so you can follow its progress anytime.

8. Are your products handmade?

Some of our blessing products are handmade or limited edition. These may take a bit more time to prepare, but each piece is crafted with care and positive intention.

9. How can I contact customer support?

Feel free to reach out to us through the [Contact Us] page. We aim to respond within 1–2 business days. You can also message us on social media or send us an email directly.

10. Do you offer a membership or rewards program?

We’re currently working on our exclusive “Blessing Circle” program, which will include points, birthday surprises, and other mystical gifts. Subscribe to our newsletter to be the first to hear when it launches!

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS